There can be times when you need to reset, transfer, restore or delete account in Survivor.io mobile game. Not only account but a few players might sometimes have issues where they don’t receive their purchased items and they want to restore purchases. There are many players who want to do these things but the problem is they have no idea about how to do them. In this post i am going to tell you the exact steps to reset or restart game, delete account, transfer account when using multiple devices and also how to restore lost progress in Survivor.io game. So let’s check it out!
How To Reset Account Or Restart Game In Survivor.io
First i am going to tell you how to reset account in Survivor.io game. Sometimes you make an irreversible mistake quite early or at a later stage in the game and want to start over. Although if you have progressed much ahead in the game then i don’t recommend to reset account because you might obviously have invested a lot of time and effort in that account. But there could be times when players still want to restart game for whatever reason, so just continue reading further to know how to do it.
First of all let me tell you that simply uninstalling and reinstalling Survivor.io won’t reset game. You will still log into the same account with same progress on reinstalling. Also, clearing app data on android won’t reset your account so don’t waste your time on that as well.
It’s actually quite easy to delete account and start over in Survivor.io game. In order to restart game you need to first tap on Settings button at top left of Battle screen and then tap on “Feedback” button. You will now get a new screen with 4 options, you need to tap on “Contact us” button.
You now need to send a message using this Contact us form telling them that you want to delete your current account and start a new game. Once you have submitted the message, your current account will be permanently deleted within 2 working days. Note that once your account is deleted it can’t be recovered so think twice before restarting.
How To Transfer Account In Survivor.io
There are also many players who like to play on multiple devices and want to know how to transfer account in Survivor.io game. The first thing you need to know is, if it’s even possible to transfer account in this game? Well, luckily the answer is Yes. You can definitely transfer your account to another device however right now there is one restriction. You can’t transfer to another OS, which means you can only transfer from an iOS device to another iOS device and from one Android phone to another Android phone.
In order to transfer account you need to first make sure that you are logged into your Game Center or Play Games account on your old device. Now before installing the game on your new device, make sure that you are logged into the same Game Center or Play Games account on your new device also. After that install the game on your new device and the game will automatically detect and transfer the account to your new device when you run the game. If you are an Android user then you need to run the game in Play Games.
How To Restore Account (Lost Progress) In Survivor.io
Now let’s talk about restoring account in Survivor.io game. There are two conditions in which you can’t restore your account. The first case is when you have reset your game by following the earlier steps mentioned in this post and now want to restore your old account back. As mentioned already, once you start over your old data is wiped forever, so you can no longer restore it.
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The second condition is if you are a cheater and your account has been deleted by developers themselves because of cheating. Such accounts are permanently banned by developers and it’s not possible to restore them. So make sure you don’t use any such methods to gain any type of unfair advantages because you will get your account permanently banned.
If you don’t fall under any of the above two categories then congrats because you can restore account by following a few simple steps. Just go to Settings > Feedback > Contact us in the game and submit a message with below mentioned details.
- User ID of your previous account (can be found on settings screen)
- Your current account
- Your e-mail address
- What happened before you lost your account
After submitting the above details just wait for few days. You should soon get a response from them regarding your issue with any further steps you need to follow.
How To Restore Purchases In Survivor.io
Finally let’s talk about how to restore purchases in Survivor.io game. If you purchased something from the shop but didn’t received the items then first you need to check your network connection and make sure it’s working fine. Also exit the game and restart after sometime.
If you still don’t get your purchased items then collect the below mentioned details and send them to game’s official e-mail survivor@habby.com
- Your Player ID (from settings screen)
- What you purchased and the quantity
- Screenshots or order IDs of your transaction from Apple or Google (any other payment info won’t be accepted)
Once you have sent the above details, their team will verify the information and send you the items within 2-3 working days. No need to send repeat messages because it won’t make the process faster. Just be patient for few days and you should get your items.
So this is how you can reset, transfer and restore account in Survivor.io game. Please Make Sure to share this post and visit this Website everyday for more Tips, Tricks and Guides on Survivor.io and other latest android games!
